Booking Terms and Conditions
Your course booking will need to adhere to the below conditions. If you have any concerns or questions about these, please contact CTC Training.
- You must read, understand and agree with the following details
- Cyclists Touring Club may be referred to in this and other associated document as ‘CTC’
- You must self verify that you fulfil the course pre-requisites. These are detailed on the relevant course webpage
- You should be capable of independently and without guidance, safely riding a suitable bike in the circumstances and conditions which might be expected in the local area and in the terrain appropriate to your chosen course. For road courses this may involve traffic, road furniture and busy roads. For off-road courses this may involve road riding, traffic and terrain appropriate to the level of the course, as outlined under our Terrain Definitions
- You must provide a suitable and appropriate mountain bike or road cycle, helmet (for all off-road courses), clothing and other equipment, which is safe, and of appropriate condition for the intended riding, other activities in the area and environment of the course and during the weather conditions that might occur during the course. Rides on different days are planned. See the Equipment page for more
- You must attend the course in its entirety in order to provide appropriate opportunities to complete the required elements of the qualification
- You must be over 18 to achieve any CTC Leader or Instructor Award, other than the Young Leader Award, for which you must be over 14
- You accept that neither CTC or the venue are liable for any damage, injury, loss or otherwise incurred elements as a result of, or in connection with the principle, operation or running of CTC courses and qualifications, provision of venue facilities or the course applied for
- If at any time prior to or during the course, you act in such a way as to endanger yourself or others, or have disregard for the local area, the public, the venue or CTC, CTC and the venue reserve the right to remove you from the course. In this case, you forfeit any refund or other financial return
- You are sufficiently fit and able to complete the course, and agree to complete a medical form and to inform the venue, CTC and their staff of any medical conditions you have that are known to you
- Please see the relevant course information for your course at the appropriate webpage
- Where the course is an integrated training and assessment course, it will provide the information and help develop the skills you require to be competent. You are still required to apply those skills correctly during your course in order to complete the qualification
- The National Standard Instructor course provisionally accredits you,. in order to gain full accreditation you will need to arrange a Post Course Assessment with the CTC
- Where your course is a training course, it will not assess you as competent in all the elements of the qualification. To be assessed as competent, you should, subsequent to the training course, successfully complete an assessment course. You are expected to provide evidence of your personal and leading experience prior to an assessment through a logbook portfolio, where required
- Not all of the content of your qualification may be covered during a training course, although written information of all areas will be provided. You will be provided with documentation with such information. You are expected to research, understand and be able to apply independently, those aspects not covered during the training course
- Where your course includes assessment, it is your responsibility to apply good practice as demonstrated, during the course to achieve the qualification, and subsequently. You will need to complete all elements to the standard required in order to be qualified
- Where required, any future re-assessment of any element of the qualification not completed during the course itself, whether via paper or electronic submission, verbal or attendance at all or part of a future course may be chargeable at the current pro-rata rate
- Your course will evaluate your practice at the time of the course. It is your responsibility to maintain good practice as demonstrated during your course, in future activities. This will help ensure both you and your participants continue to enjoy good cycling and mountain biking opportunities
- Your course will provide relevant and appropriate good and best practice at the time of you attending. It remains your responsibility to maintain continuous professional development and to keep up to date with changes to good practice activities. It is also you responsibility to maintain a record of your activities to prove your ongoing professional application of your course.
Venue and accommodation
- ‘Residential’ means that included within the costs of the course is shared room accommodation at the venue on the two nights of the course, and food from the first day evening meal to the third day lunch. Should you have any special dietary requirements, please inform CTC on applying
- ‘Non-residential’ means no food or accommodation is provided as part of the course. Where others are staying on a residential basis and food is being provided by the venue, non-residential does include within the costs of the course, two evening meals. Please see your venue information for clarification.
- ‘Other’ accommodation means self-catering or other arrangement as outlined on the relevant venue information for your venue and course option
- The quality of the accommodation provided is reflected in the course cost (i.e. the price difference between residential and non-residential courses). Our venues are selected based on their location for course delivery and suitable riding. Accommodation quality is further down the list or priorities, though of course, it will always be clean and safe
- Any transport which may be required during the course is separate to the course itself. CTC accepts no liability where you use either the transport provided, or your own transport.
Financial and Insurance
- Your place on the course is only secured once your application has been received and your place has been paid for
- You should ensure that, for the event of cancellation or amendment for whatever reason, your course fee and incurred costs are covered by your own appropriate insurance
Cancellations and Transfers
Where you are unable to attend the course applied for and inform CTC with 4 weeks notice or more, the following applies:
- Your place can be transferred to another appropriate applicant at no additional cost, provided they contact CTC's booking line and book on as normal
- Your place can be transferred to another course. Any differences between course costs will be charged or refunded as appropriate
- You may cancel your place at no cost
Where you are unable to attend the course applied for and inform CTC with less than 4 weeks notice, the following applies:
- No refund will be made from CTC for changes or amendments to your booking. Should you hold appropriate insurance, your course costs (less any relevant excess) may be reclaimed through your own insurance scheme directly
- CTC may, under very defined circumstances, consider discretionary partial or complete course cost refund
There may, due to unforeseen circumstances, weather or climatic conditions or insufficient applicant numbers, be occasions when courses have to be cancelled by CTC or the venue. In such cases, the following will apply:
- CTC will endeavour to inform you as soon as possible.
- Where courses are cancelled due to insufficient numbers, we will endeavour to provide at least 7 days notice
- You will receive a full refund, or be transferred to another mutually agreed course, where any difference in course cost is refunded by CTC or the venue, or provided by the candidate as appropriate
- Neither CTC nor the venue will be liable for any loss, financial or otherwise as a result of cancellation of the course
Questions and queries
Please note that the booking staff are not able to answer technical queries about courses. Please see the FAQ page or contact CTC Training dept on 0844 736 8460 for on road courses or 0844 736 8463 for off-road courses, or email CTC training.